Emergency
24/7 Emergency Call-Out
A failed door, shutter, gate or barrier can stop a site and leave it exposed. Call the service team 24/7. We aim to attend within 48 hours, or within 24 hours if the site is not secure.
Existing customers
Report an emergency or issue
If you already work with Avanti Doors, use this form to send the fault details, site access notes and photos. It creates a structured issue report so the service team can assess the likely skills and parts needed.
Immediate danger or site not secure?
Call first so the team can triage the urgency and confirm the available next step. Then use the form to add photos, access notes and fault details.
- Tell us what has failed and how urgent it is
- Add site access notes for the attending engineer
- Upload photos so we can triage parts before dispatch
Urgent service support
Door down? Call for triage.
Call the service team with the site, access and fault details. We aim to attend within 48 hours, or within 24 hours if the opening is not secure. The team confirms the available slot when you call.
- Emergency response
- Call the service team for urgent triage
- Reactive attendance aimed within 48 hours, 24 hours if the site is not secure
- Risk-reduction and isolation options assessed
Attendance targets
How quickly we aim to attend
These are working targets, not a guaranteed slot. The team confirms the available attendance when you call, based on urgency, location and current workload.
Reactive call-outs
We aim to attend within 48 hours, depending on urgency, location and current workload.
Site not secure
Non-secure or security-critical situations are targeted within 24 hours.
If a quotation is needed
We aim to issue quotations within 48 hours once the scope is clear.
What we cover
Emergencies we handle
For failed doors, shutters, gates and barriers, the team can assess a wide range of commercial systems across the UK from our Norfolk base.
Doors stuck open or locked shut
A jammed automatic entrance can affect access or security. The team assesses the fault, the immediate risk and the available repair route.
Roller shutter won't lift or drop
A seized or half-open shutter can put stock and access at risk. The team assesses whether operation can be restored or follow-up parts are needed.
Automatic gate failure
Stuck gates can block deliveries, access and egress. Motors, tracks and controls are assessed to determine the repair and risk-reduction options.
Barrier and bollard faults
A failed barrier can trap vehicles or leave access uncontrolled. The team assesses the equipment and confirms the available next steps.
When we arrive
Risk assessed first, next steps made clear
The first priority is to assess immediate risk and whether the affected opening can be isolated or secured. If a full repair needs parts or a follow-up visit, the team will explain the next step.
Direct service-team contact
Call the published service number and give the team the site, access and fault details needed to triage the job.
Commercial door engineers
Engineers attend automatic doors, shutters, gates and barriers across a wide range of systems.
Parts planning
Fault details and photographs help the team assess likely parts before attendance; any follow-up requirement is explained clearly.
Mixed-equipment support
We can assess equipment installed by different manufacturers or previous contractors.
Safety and security first
The first priority is to reduce immediate risk, then restore operation where the fault and available parts allow.
Clear on what happens next
If a part has to be ordered, the follow-up requirement and next update are explained.
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