Maintenance Contracts
Door Maintenance Contracts
One contract for the doors, shutters, gates and barriers across your estate: planned PPM, response priorities in writing and one service record, across East Anglia, Essex, London and further afield.
Door maintenance contracts
One contract for the assets in scope
An automatic door maintenance contract with Avanti Doors can place the surveyed doors, shutters, gates and barriers across your sites under one agreement: planned preventative maintenance at agreed intervals, defined reactive cover and a consistent service record. The asset survey confirms exactly what is included before the contract starts.
Sound familiar?
Why estates move their doors onto one contract
The problems facilities and estates managers bring to us are rarely about one broken door.
Five contractors, five standards
One firm for the entrance doors, another for the shutters, a third for the gates and barriers, each with its own paperwork and call-out terms.
Job sheets missing at audit
The insurer or fire risk assessor asks for maintenance records and they are scattered across inboxes, or never arrived.
No reliable asset list
Nobody is sure how many powered doors, shutters and barriers the estate has, what make they are or who installed them.
Call-out terms you cannot hold anyone to
"We'll get someone out" is not a response time. Priorities and targets should be in writing before a door fails.
What's covered
What the contract can include
Planned visits, reactive terms and documentation can be agreed around the surveyed asset register and the needs of each estate.
Scheduled PPM visits
Planned preventative maintenance at agreed intervals, with the relevant components inspected, adjusted and tested to the written scope.
BS EN 16005 safety checks
Where applicable, powered pedestrian-door force, sensor and safety-device checks can be included and documented in the agreed scope.
Written service records
A documented report records the work completed and supports the site's maintenance, audit and safety files.
Priority reactive call-out
Priority 1 faults (site not secure) targeted within 24 hours and other failures within 48 hours, with contract-specific targets written into your SLA.
Mixed-equipment estates
The initial survey records each make, model and condition so varied equipment can sit under one clear scope.
Flexible visit schedules
Visit frequency is agreed for each asset and planned around trading hours, deliveries and site access rules.
Response targets
Response priorities in writing
Every call is triaged by priority. These are our standard attendance targets; contracted sites can have their own targets and coverage hours written into the SLA.
| Priority | When it applies | Target |
|---|---|---|
| Priority 1 | Site not secure or unsafeSecurity-critical faults: a shutter or gate that will not close, a door that cannot be locked. | 24 hours |
| Priority 2 | Door, gate or barrier failedReactive faults that disrupt access, deliveries or trading but leave the site secure. | 48 hours |
| Planned | PPM and compliance visitsQuarterly, six-monthly or annual rounds booked in advance around site access. | On schedule |
| Quotation | Surveys and new worksWe aim to issue the written quote within 48 hours once the scope is clear. | 48 hours |
Targets, not guarantees, unless a response time is specifically agreed in your Service Level Agreement.
Compliance we document
Checked and recorded to the right standard
Each asset type is maintained against the standard that applies to it, and every visit leaves a written record for your audit, insurance and fire safety files.
Automatic pedestrian doors
Force, sensor and safety-device checks against BS EN 16005, recorded per door.
Gates and traffic barriers
Safety-in-use checks against BS EN 12453 and the DHF TS 011 code of practice, by Gate Safe trained engineers.
Industrial doors and shutters
Inspection and adjustment of doors within the scope of BS EN 13241, including safety edges, brakes and counterbalance.
Fire shutters
Drop tests and release checks at the intervals the fire strategy requires, with results recorded for the fire risk assessment.
Written maintenance records
Powered doors and gates are work equipment under PUWER, which requires them to be maintained; our service records give you the written evidence.
Multi-site cover
Built for multi-site estates
Whether you manage one distribution centre or a portfolio of branches, the contract is structured around how estates teams actually procure and audit maintenance.
One point of contact
A single accountable contractor for the powered and manual door assets included in the written scope.
Grouped visits across sites
PPM rounds planned so nearby sites are serviced together, keeping disruption low and visit records aligned across your portfolio.
Consistent documentation
The same service-record format for every asset at every site, so audits, insurance renewals and compliance reviews pull from one source.
Regional reach, agreed response
Weekly routes across East Anglia, Essex and London from our Norfolk base, with planned rounds further afield grouped by region and response priorities written into the SLA.
Ready for your supplier list
Constructionline and SafeContractor accreditation, with certificates, insurances and RAMS supplied for vendor onboarding and framework pre-qualification.
Procurement
For buyers working through tenders or frameworks
If your estate is going through a tender, framework or supplier pre-qualification, this is what Avanti can provide.
Accreditation status
Constructionline Gold member and SafeContractor approved, with certificates supplied for your supplier list.
RAMS and insurance documents
Risk assessments and method statements for the sites in scope, with insurance documents supplied for vendor onboarding.
PPM schedule and asset register
The onboarding survey produces the asset register, then the visit schedule and response priorities are written into the contract.
Your questionnaire answered
Send the PQQ or supplier questionnaire and we will answer it from the documents above. If your process needs a named framework or portal, say so and we will confirm what we can provide.
Getting started
How onboarding works
From first walk-round to first planned visit, setting up a contract is a defined four-step process, with the scope, schedule and response commitments agreed in writing before you sign.
- 1
Survey your estate
We walk the sites in scope with you and record each relevant door, shutter, gate and barrier, including condition and access requirements.
- 2
Build the asset register
Every asset is logged with make, model, location and condition, giving your contract a clear scope from day one.
- 3
Agree schedule & SLA
Visit frequency, site access arrangements and reactive response commitments are set out in writing before anything is signed.
- 4
First PPM visit
Engineers complete the first planned round, baseline every asset and open the documented service record for your estate.
Common questions
Maintenance contract FAQs
Straight answers to the questions facilities and estates managers ask before putting door maintenance under contract.
1How is a door maintenance contract quoted?
A contract quotation is built from an asset register after the sites in scope have been surveyed. Each included door, shutter, gate and barrier is recorded with its make, model and condition, so the quotation reflects the surveyed assets rather than a generic rate card.
2Can you take over doors installed or maintained by another company?
Yes, subject to the onboarding survey. We record the manufacturer, model and condition of each asset, identify anything outside a safe or supportable scope, and agree any remedial work before the maintenance contract starts.
3What happens if a door fails between planned visits?
You call the same service team that maintains the doors. Contracted sites receive the reactive priority and coverage agreed in their contract, and reactive attendance is recorded alongside planned visits so the estate keeps one service history.
4How is reactive response agreed for contracted sites?
Our standard targets are 24 hours when a site is not secure and 48 hours for other failures. Coverage hours, priority levels and any tighter targets are written into the contract after the estate, locations and operational risks have been reviewed, so each site has a commitment the service team can realistically deliver.
5Can one contract cover gates, barriers and shutters as well as doors?
Yes. Automatic doors, industrial doors and shutters, fire shutters, gates, barriers and bollards can sit on one asset register with one visit schedule, one service-record format and one point of contact, subject to the onboarding survey.
6Can you complete a PQQ or supplier questionnaire for a tender?
Yes. Send us the pre-qualification questionnaire or tender documents through the quotation form and we will respond with our accreditation certificates, insurance documents and RAMS, plus the PPM schedule and asset register approach for the sites in scope. If a named framework is required, tell us which one and we will confirm what we can provide.
7Do you work with facilities management companies and managing agents?
Yes. We can work directly for the site or through an FM provider or managing agent, with visit reports and reactive job records issued to whoever holds the contract so they can be attached to your helpdesk ticket or client report.
Google reviews
What customers say about our service visits
5.0 on Google from 13 reviews (opens in a new tab)
Andy was excellent during our shutter service and was very professional
· Google review Had Andy in today to sort out some shutters and a door, he was great very polite got his jobs done quickly. Even noted things that needed sorting etc. Wish all contractors was like him.
· Google review We had a brilliant service today from Charlie. He was very prompt to assist us in store and help our needs. Charlie was very friendly and informative would highly recommend.
· Google review
Start your contract
Put your doors under one agreement
Tell us how many sites and roughly how many doors you manage. We will arrange the survey, build the asset register and provide a clear contract scope and quotation with no obligation.
- Contract cover
- Initial estate survey and asset-register scope
- Clear written contract scope and quotation
- Priority reactive terms agreed for contracted sites
Accreditations & engineer qualifications
IPAF
Engineer qualification
Gate Safe Aware Installer
Engineer qualification
No. 2373
beAccredited
No. be4355Acc
Valid to February 2027
Acclaim Accreditation
No. 1327405
Valid to March 2027
SafePQQ Verified
SafeContractor Approved
No. CH6827
Valid to March 2027
Constructionline Gold Member
Gold Member
No. 1327405
ADSA Member
Valid to March 2027
DHF Member
Full Member
No. 1655
Valid to March 2027
Certificate details are shown where held on file. IPAF and Gate Safe are individual engineer qualifications, not company accreditations.
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